Polish Version

Curriculum Vitae

Mateusz Smolarek

I have over five years of experience in logistics, during which I have developed strong skills in managing and coordinating transport orders. I also have a background in customer service, where direct interaction with clients has strengthened my ability to communicate effectively and build long-term relationships. I am fluent in English, which serves as a key tool in my daily collaboration with clients and business partners.

Professional Experience

Senior Process Executive, Customer Service Representative INFOSYS

July 2022 - present | Łódź (hybrid work)

  • Providing daily support to international clients through regular email communication
  • Monitoring the order fulfillment process and keeping clients informed of progress at every stage.
  • Preparing weekly reports and discussing key operational matters during online meetings
  • Coordinating activities with the company’s international branches to ensure efficient order execution and process optimization.

Warehouse Shipping Coordinator SIC Sp. z o.o.

February 2021 - May 2022 | Łódź

  • Managing warehouse documentation
  • Preparing transport orders for palletized and groupage shipments
  • Monitoring the proper execution of goods transportation
  • Verifying shipments for compliance with shipping documentation

Junior Customer Service Consultant DB Schenker

February 2019 - August 2020 | Łódź

  • Handling export and import orders.
  • Providing customer support through daily phone and email communication.
  • Collaborating with domestic and international company branches

Customer Advisor, EMPIK

November 2018 - December 2018 | Środa Wielkopolska

  • Operating the cash register and processing sales transactions
  • Providing professional advice and support to customers during the purchasing process
  • Receiving merchandise deliveries and ensuring proper placement of products in the store
  • Maintaining cleanliness and visual appeal in the sales area

Warehouseman, DISTANCE S.A.

March 2017 - December 2017 | Poznań

  • Order picking and packing
  • Receiving incoming deliveries
  • Preparing goods for shipment

Education

Logistics, University of Łódź

October 2016 - June 2018 | Łódź

General Chemistry, Adam Mickiewicz University

September 2011 - July 2016 | Poznań




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